Reporting Healthcare Facility or Agency Concerns
Anyone who has a concerns or compliant regarding the services we provide should feel free to
contact a Skilled Nursing 24/7 Regional Manager at
To Report to JCAHO:
To report concerns to The Joint Commission regarding safety or quality of patient care provided by our firm's employees or independent contractors you may:
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Skilled Nursing 24/7 will not take any disciplinary or punitive action against anyone who reports patient safety or quality care concerns to The Joint Commission.
Maryland Health Care Staff Agency Hotline
In accordance with State regulations, the State of Maryland has established a Health Care Staff Agency Hotline. The purpose of the Hotline is:
To receive complaints about local Health Care Staff Agencies; and To receive questions about local Health Care Staff Agencies.
The Hotline number is 800-492-6005. All voicemail messages will be returned during the next business day.
Written complaints may be submitted to the address at the end of the instructions or via our website at www.dhmh.maryland.gov/ohcq/SitePages/FAQs-Complaints.aspx.
Office of Health Care Quality:
Ambulatory Care Unit
Bland Bryant Building
55 Wade Avenue
Catonsville, MD 21228
410 402 8277 (fax)
Visit our web site: https://dhmh.maryland.gov/ohcq/SitePages/Home.aspx